According to a CBC.ca Marketplace program, they don't. Seven out of ten computer technicians could not diagnose the problem correctly. If you have a bit of time to spare I would recommend watching this video as it is absolutely astonishing. Being a computer tech myself it is sometimes hard to diagnose certain problems just simply due to numerous possibilities that it could be. The problem faced in this video is very simple and professional (or so people may think) technicians should have no problem with. Just make sure you think again before calling up the computer tech next time you have a problem.
Enjoy the video:
http://www.cbc.ca/marketplace/getting_gouged_by_geeks/
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